BILLING

Refund Policy

Last updated: October 26, 2026

1. Free trial

The 14-day free trial does not require a payment card. If you do not purchase a paid plan, no subscription charge is made by HotelPreflight for the trial.

2. Paid subscriptions

Monthly and yearly subscriptions are recurring. The billing period and amount are shown before checkout is completed. You may request cancellation of future renewal at any time.

3. Refund requests

If you believe a charge was made in error, was duplicated, was unauthorized, or the purchased service was materially unavailable, contact us promptly. Refund requests should preferably be submitted within 14 days of the relevant charge so they can be reviewed quickly.

4. How refunds are decided

Refunds are reviewed under applicable law, the circumstances of the purchase and any buyer terms that apply through the payment provider. Where a refund is legally required, it will be provided. This policy does not limit statutory consumer rights.

5. Cancellation versus refund

Canceling a subscription stops future renewal but does not automatically refund the current paid period. Unless a refund is approved or required by law, access remains available until the end of that paid period.

6. Processing an approved refund

When approved, refunds are normally returned through the original payment method by the payment provider. Processing time after approval depends on the payment method, provider and customer's bank.

7. Contact

To request a refund or ask a billing question, email admin@hotelpreflight.com and include the account email, hotel name and transaction or invoice reference. Do not send card numbers or security codes by email.