LEGAL

Terms of Service

Last updated: October 26, 2026

These Terms govern access to and use of HotelPreflight, a software-as-a-service platform for hotel operations, PMS Core, Preflight readiness and related integrations. By creating an account or purchasing a subscription, you agree to these Terms.

1. Service and accounts

HotelPreflight provides a hotel workspace for rooms, reservations, guests, operational readiness, check-in/check-out, folio functions and supported integrations. Each customer is responsible for keeping account credentials secure and for activity performed by authorized users in its hotel workspace.

2. Trial and subscriptions

HotelPreflight currently offers a 14-day free trial with no card required during the trial. Paid plans are offered at €29 per month or €290 per year unless a different price is clearly shown before purchase. Paid plans renew automatically for the selected billing period until canceled.

3. Payments and taxes

Payment methods, taxes and the final amount due are shown at checkout. Payments may be processed by Paddle, which may act as Merchant of Record for paid subscriptions and handle payment processing, tax calculation, invoices and related buyer payment services.

4. Cancellation

You may request cancellation of future renewal at any time. Unless applicable law requires otherwise, cancellation stops the next renewal and access continues through the already-paid period. Cancellation does not by itself create an automatic refund for time already purchased.

5. Refunds

Refund requests are handled under our Refund Policy, applicable law and the payment provider's buyer terms. Nothing in these Terms limits mandatory consumer rights that cannot legally be waived.

6. Customer responsibilities

Customers are responsible for the accuracy and lawful use of hotel data, including reservations, guest information, rates, payments, user permissions and operational records. HotelPreflight must not be used for unlawful activity, unauthorized access, abuse of third-party services, or attempts to interfere with the security or availability of the platform.

7. Availability and integrations

We work to keep HotelPreflight available and secure, but uninterrupted operation is not guaranteed. Third-party integrations and payment methods may depend on external providers, country availability and separate provider rules.

8. Data and privacy

Use of personal data is described in our Privacy Policy. Customers must have an appropriate lawful basis for personal data they enter into HotelPreflight.

9. Changes and termination

We may update the service or these Terms when reasonably necessary. Material changes will be reflected by updating the date on this page. Access may be suspended or terminated for serious misuse, security risk, non-payment or legal requirements.

10. Contact

Questions about these Terms may be sent to admin@hotelpreflight.com.